General Manager, Support Services

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Aramark Healthcare is searching for multi-service candidates with retirement living experience in the areas of Food Services and Housekeeping Services for an opportunity. The GM is responsible for Aramark Healthcare financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed.  Establishes and maintains effective working relationship with other departments to provide a unified experience for residents, visitors, and employees.  Responsibilities include but are not limited to:

• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive resident and customer satisfaction.
• Improves resident experience and identifies opportunities to improve
• Ensures compliance to all safety and sanitation standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. 
• Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Develops operational component forecasts and is able to explain variances. Responsible for components accounting functions.
• Ensure consistent application to all Aramark Healthcare operating systems.
• Ensures compliance with all contract obligations.
• Responsible for all department budgets, reporting weekly and monthly financial information.
• Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships.

Qualifications:

• College diploma and CSNM membership
• Experience managing both food and housekeeping would be considered an asset
• Experience working in a unionized environment would be considered an asset
• Familiarity with kosher foods is an asset
• Requires a minimum of 3+years progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental. 
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Accommodations for job applicants with disabilities are available upon request.

You can visit the Aramark Careers site to apply to this requisition here: https://cacareers-aramark.icims.com/jobs/112869/general-manager%2c-support-services---aramark-canada---healthcare/job

alternatively, you can email your application directly to Lucy Morozov, Talent Acquisition Specialist  at Morozov-lucy@aramark.ca