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Support Services Manager - Penticton, BC
Haven Hill Care Centre

Position:  Support Services Manager

Haven Hill is a modern complex care centre located in lovely Penticton, BC and is home to 152 residents, specializing in dementia care. We provide exceptional care & service in a home-like setting supported by our four cultural pillars:  resident focus, quality, safety & a respectful environment.

Candidate Attributes
As the ideal candidate you have proven leadership competencies and will excel in the challenge of creating a dynamic working environment.  You have superb people management skills, and effectively interact with various individuals in providing support services in a flexible resident focused environment. You are a team player and have a collaborative approach to problem solving, yet you are able to make sound decisions under time pressure. You are professional, both in manner and appearance.  You are a highly effective communicator, both written and oral.  You are a proven change agent, having successfully executed profound organizational change.  You are in good health and physically able to perform the duties of this position.  You are interested in contributing to a growing company that is a leader in quality care.

Candidate Education and Skills
You have a minimum of three-five years management/leadership experience, preferably in a health care setting.  Red Seal certification or equivalent.  Food Safe Certification.  Successful completion of a Culinary Arts or Nutrition Management diploma or degree.  You have basic working knowledge of Microsoft Office (Microsoft Outlook, Word and Excel).

Work Hours
Monday to Friday, 40 hours per week.  Manager On Call duties on a rotating basis.

Position Overview
Reporting directly to the General Manager, the Support Services Manager is responsible for the overall management and the day to day operation of the Dietary, Housekeeping, and Laundry functions.  This includes budget control, development and implementation of Policies and Procedures, hiring, supervision, performance management and employee development.    

Some Key Position Responsibilities
Oversees the daily operation of the Support Services departments and provides direct and indirect work supervision of staff through coordination of work routines and evaluation of employee performance.
Assumes responsibility for budget and inventory control of the Support Services departments. Purchases supplies and equipment within the parameters of the designated departmental budget, maximizing cost efficiency, and ensures distribution of supplies and equipment is adequate at all times.
Is responsible for the careful selection and comprehensive orientation of qualified personnel for all Support Service departments.
Manages employee performance on a day-to-day basis, and develops, disciplines and terminates employees as necessary.  Formally evaluates employee performance annually in accordance with Company policies and procedures.
Maintains a working knowledge of the Collective Agreement and works toward the goal of maintaining a maximum efficiency in facility operations and promoting harmony between staff and management.  

Compensation
Haven Hill offers a competitive compensation package commensurate with experience.

Applicants should email their resume to shannon.coco@havenhill.ca 

Although we thank all applicants for their interest in working at Haven Hill, we regret that only successful applicants will be contacted.