Support Services Manager - Williams Lake, BC


Job Title: Support Services Manager
Reports To: General Manager
Job Category: Facility Support

LOCATION: Williams Lake Seniors Village


Reporting directly to facility General Manager and/or designate the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations.

The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Support Services departments.


Include but not limited to:

Supported by the site General Manager and the Corporate Hospitality Support Services Manager:

1. Participates in the development of and ensures compliance with corporate and site specific standard operating policies, procedures
    and other operational foundations required in the provision of Food Services, housekeeping and laundry services.

2. Participates in the management of assigned budgets.

3. Participates in the development of operational plans and goals for each department consistent with the facility / organization’s
    mission and strategic plan.

4. Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.

5. Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.

6. Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.

7. Hires, disciplines, recommends, orients and / or participates in the termination of staff according to established HR policies and procedures.

8. Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff.

9. Evaluates staff work performance & recommends strategies for improvements as necessary.

10. Plans and delivers seasonal menus and high quality food that are compliant with all related regulations, fit the resident’s nutritiona
     and therapeutic needs and meets the facility and resident’s expectations.

11. Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional
      & texture requirements, quantity, portion sizes, and resident satisfaction.

12. Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as       

13. Works with other facility departments in the planning & delivery of special events / meals and programs as required.

14. Directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.

15. Perform all other duties as required


1. Graduation from a recognized program in Nutrition and Food Services Management

2. Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered
    Dietician mandatory

3. Food Safe Level 1 mandatory; Level 2 an asset

4. A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting
    including direct experience managing staff.

5. Experience managing unionized staff an asset.


1. Must have strong leadership skills.

2. Must have a passion for high standards in customer service, food safety, physical space, environmental cleanliness and infection
    control protocol.

3. Professional appearance and good physical health

4. Demonstrated effective planning, time management and organizational skills

5. Ability to work independently with minimal supervision

6. Ability to operate related kitchen, housekeeping & laundry equipment

7. Excellent written and oral English skills

8. Sound knowledge of MS Office Applications.

9. Ability to handle multiple tasks at one time.

Please apply to with your complete cover letter and resume quoting the competition number in the subject line: 016-2401-18 Williams Lake Seniors Village
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