CSNM Webinar – Rhonda Scharf – Critical Conversations

Description:
In today’s fast-paced work environment, the ability to engage in critical conversations is a vital skill for maintaining a harmonious and productive workplace. Whether you’re talking about uncomfortable situations, addressing performance issues, providing constructive feedback, or navigating conflicts, this webinar will empower you with the confidence and skills to handle these conversations with ease.What You’ll Learn:

• Understanding the Core of Critical Conversations: Discover the key elements that define a critical conversation and ways to ensure you plan for them!
• The Art of Active Listening: Master techniques to listen effectively, ensuring you fully understand the concerns and perspectives of others.
• Crafting Your Message with Clarity and Compassion: Learn how to articulate your thoughts clearly while maintaining empathy and respect, even in difficult situations.
• Managing Emotions and Building Resilience: Gain insights into managing your own emotions and responding to others with composure, fostering a positive and productive dialogue.
• Actionable Strategies for Successful Outcomes: Explore practical steps to guide conversations towards constructive resolutions, fostering a collaborative and supportive work environment.

Presenters:

Rhonda Scharf, CSP, HoF, GSF Insightful … humorous … entertaining … even contagious  … words that are often used to describe Rhonda Scharf.  A speaker with the uncanny ability to look at the normal and see something quite different.Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication, and workplace effectiveness! Rhonda is an author, speaker, trainer, and grandmother. She has earned her Certified Speaking Professional, is a member of the Canadian Speaking Hall of Fame, and is one of only 35 speakers worldwide who have earned their Global Speaking Fellow (meaning she truly has an international business), and been awarded the Spirit of CAPS award. She was the first speaker in the entire world to earn all four awards. Her peers consider Rhonda a leader in the speaking industry! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!